DocumentationReward Wallet
The Reward Wallet is where your earned rewards are stored and managed within Nova.
The Reward Wallet is where your earned rewards are stored and managed within Nova.
When you receive rewards through an eligible program, they are automatically credited to your Reward Wallet. Depending on the reward program, you may be able to hold, transfer, redeem, or spend your rewards.
The features available to you depend on the organization managing the reward program.
Viewing Your Reward Wallet
Your Reward Wallet provides an overview of your available rewards.
Depending on your program, you may be able to view:
- Available reward balance
- Pending rewards
- Recent reward activity
- Reward type (such as points, cash, credits, or digital assets)
The information displayed may vary depending on the reward program.
Reward Balances
Your Reward Wallet may contain one or more types of rewards.
Depending on your program, rewards may include:
- Reward points
- Cash rewards
- Account credits
- Gift cards
- Supported digital assets
Each reward type is tracked separately within your wallet.
Using Your Rewards
Depending on the reward program, you may be able to:
- Redeem rewards
- Transfer eligible rewards
- Spend rewards with participating merchants
- Convert rewards into other supported reward types
Only the actions supported by your reward program are available within your account.
Reward Availability
Some rewards become available immediately after they are earned, while others may remain pending until certain conditions have been met.
For example, rewards may become available after:
- A qualifying purchase is completed
- A promotional period ends
- A referral has been verified
- A transaction has been finalized
Pending rewards are displayed separately until they become available.
Expiration
Some reward programs may include expiration dates for certain rewards.
If rewards are subject to expiration, the applicable dates and conditions are displayed within your Reward Wallet or provided by the organization managing the program.
Frequently Asked Questions
Why can’t I use some of my rewards?
Some rewards may still be pending or may only be redeemed after specific conditions have been met.
Can I transfer my rewards?
Transfer options depend on the reward program. If transfers are supported, the option will be available within your Reward Wallet.
Do all rewards expire?
Not necessarily. Expiration policies vary by reward program.
Why does my Reward Wallet look different from another user’s?
Organizations can customize their reward programs, including reward types, balances, redemption methods, and available features.
Summary
The Reward Wallet stores the rewards you earn through participating programs. Depending on your organization’s reward rules, you can view your balances, track pending rewards, and redeem, transfer, or spend eligible rewards directly from your Nova account.