DocumentationLoyalty Tiers
Some reward programs use loyalty tiers to recognize and reward continued participation.
Some reward programs use loyalty tiers to recognize and reward continued participation.
As you earn rewards or complete qualifying activities, you may progress through different loyalty levels that offer additional benefits.
Loyalty tiers are optional and are only available if they are enabled by the organization managing your reward program.
How Loyalty Tiers Work
Loyalty tiers group participants into different membership levels based on criteria defined by the reward program.
Depending on the program, progression may be based on:
- Total spending
- Number of completed transactions
- Reward points earned
- Referrals
- Account activity
- Other qualifying achievements
Each organization determines how members qualify for each tier.
Tier Benefits
Higher loyalty tiers may provide additional benefits.
Depending on the reward program, these may include:
- Higher reward earning rates
- Exclusive promotions
- Early access to new offers
- Special discounts
- Premium services
- Other program-specific benefits
The benefits available to you depend on your current tier.
Moving Between Tiers
Your loyalty tier may change as your account activity changes.
Depending on the program, you may:
- Progress to a higher tier after meeting specific requirements
- Maintain your current tier by continuing to meet eligibility criteria
- Move to a different tier if program requirements are no longer met
The rules for tier progression and retention are defined by the organization operating the reward program.
Viewing Your Tier
If loyalty tiers are available, you can view your current status within the Rewards section of your Nova account.
Depending on the program, you may also see:
- Your current tier
- Progress toward the next tier
- Available tier benefits
- Qualification requirements
Frequently Asked Questions
Does every reward program include loyalty tiers?
No. Loyalty tiers are optional and may not be available for every reward program.
How do I move to a higher tier?
Each organization defines its own qualification criteria. Continue completing eligible activities to progress according to your program’s rules.
Can I lose my loyalty tier?
Some programs require ongoing activity to maintain a tier. If applicable, the requirements are defined by the organization managing the reward program.
Where can I see my current tier?
If your reward program includes loyalty tiers, your current status and any available benefits are displayed in the Rewards section of your Nova account.
Summary
Loyalty tiers reward continued participation by offering additional benefits as you progress through a reward program. Qualification requirements, available tiers, and member benefits are determined by the organization managing the program and may vary between reward programs.