NovaDocumentation
Rewards

Earning Rewards

You can earn rewards by participating in eligible activities offered through your organization’s reward program.

You can earn rewards by participating in eligible activities offered through your organization’s reward program.

The activities that qualify for rewards, the amount you receive, and how rewards are calculated are determined by the organization managing the program.


Eligible Activities

Depending on the reward program, you may earn rewards by:

  • Making eligible purchases
  • Referring new users
  • Participating in promotional campaigns
  • Reaching spending or activity milestones
  • Completing specific actions or challenges
  • Participating in loyalty or affiliate programs

Only qualifying activities earn rewards.


How Rewards Are Calculated

Each reward program has its own earning rules.

Rewards may be calculated based on:

  • A fixed reward amount
  • A percentage of a transaction
  • Points earned per purchase
  • Achievement of predefined milestones
  • Promotional bonus offers

The applicable earning rules are defined by the organization operating the reward program.


Receiving Rewards

After an eligible activity has been completed and any required conditions have been met, your rewards are automatically credited to your Reward Wallet.

Depending on the program, rewards may be:

  • Available immediately
  • Pending review or verification
  • Released after a qualifying period
  • Issued as part of a scheduled reward distribution

Promotional Rewards

Organizations may occasionally offer limited-time promotions that provide additional rewards.

Promotional campaigns may include:

  • Bonus reward periods
  • Referral incentives
  • Seasonal offers
  • Special partner promotions

Each promotion includes its own eligibility requirements and reward rules.


Loyalty Programs

Some organizations use loyalty programs that reward continued participation.

As you continue using eligible services, you may qualify for additional benefits such as:

  • Increased earning rates
  • Exclusive promotions
  • Access to higher loyalty tiers
  • Additional program benefits

Availability depends on the reward program.


Viewing Earned Rewards

You can monitor rewards you’ve earned by viewing:

  • Your Reward Wallet balance
  • Pending rewards
  • Reward history
  • Completed reward transactions

These sections provide a record of your earned rewards and their current status.


Frequently Asked Questions

Why didn’t I receive a reward?

Rewards are only issued for qualifying activities that meet the requirements of the reward program. Some rewards may also require a processing or verification period before they become available.

How long does it take to receive rewards?

Processing times vary by program. Some rewards are issued immediately, while others may be credited after verification or at scheduled intervals.

Can different activities earn different rewards?

Yes. Each qualifying activity may have its own reward amount, earning rate, or eligibility requirements.

Where can I see my earned rewards?

You can view your available and pending rewards in your Reward Wallet and review completed rewards in your Reward History.


Summary

Rewards are earned by completing eligible activities defined by your organization’s reward program. Once any applicable conditions have been satisfied, rewards are automatically credited to your Reward Wallet, where you can track, manage, and redeem them according to the program’s rules.

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