DocumentationReward History
Your Reward History provides a record of all reward-related activity associated with your Reward Wallet.
Your Reward History provides a record of all reward-related activity associated with your Reward Wallet.
You can use it to review rewards you have earned, redeemed, transferred, or received through eligible reward programs.
Viewing Your Reward History
To view your reward activity:
- Open the Rewards section.
- Select Reward History.
- Browse your recent reward transactions.
Depending on your account, you may also be able to search or filter your reward history.
Transaction Details
Each reward transaction includes information to help you understand your reward activity.
Depending on the transaction, you may see:
- Transaction date and time
- Reward type
- Transaction amount
- Activity that generated the reward
- Transaction status
- Reference or transaction ID
The information displayed may vary depending on the reward program.
Transaction Status
Reward transactions may display different statuses while they are being processed.
Common statuses include:
- Pending – The reward has been recorded but is not yet available.
- Completed – The reward has been successfully credited or redeemed.
- Failed – The transaction could not be completed.
- Cancelled – The reward or redemption was cancelled before completion.
The available statuses may vary depending on your organization’s reward program.
Reviewing Reward Activity
Your Reward History helps you:
- Verify when rewards were earned
- Review completed redemptions
- Monitor pending rewards
- Confirm reward transfers
- Track changes to your Reward Wallet balance
Regularly reviewing your history can help you identify any unexpected activity.
Finding a Transaction
If you are looking for a specific reward transaction, you may be able to search or filter your history by:
- Date
- Reward type
- Transaction status
- Transaction reference
Available search and filtering options depend on your account.
Frequently Asked Questions
Why is my reward still pending?
Some rewards require additional processing, verification, or the completion of qualifying conditions before they become available.
Why can’t I find a reward?
Recent transactions may take a short time to appear. If the reward still does not appear after the expected processing time, contact the organization managing the reward program.
Can I download my reward history?
Download options depend on your organization’s reward program and the features available to your account.
Does Reward History include redeemed rewards?
Yes. Your Reward History includes both rewards you have earned and rewards you have redeemed, along with other eligible reward-related transactions.
Summary
Reward History provides a complete record of your reward activity, including rewards earned, redeemed, transferred, and pending. Reviewing your history helps you track your rewards, monitor account activity, and verify completed transactions.