Sending Money

Nova allows you to send funds securely from your account using the payment methods available to you. Depending on your account and regional availability, you may be able to send money to other Nova users, bank accounts, or other supported destinations.

All outgoing payments are recorded in your transaction history.

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Before You Send Money

Before initiating a payment, ensure that:

• You have sufficient available funds.
• The recipient information is accurate.
• The payment amount has been reviewed.
• You have selected the correct currency, where applicable.

Incorrect recipient information may result in delays or failed payments.

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Sending a Payment

The process for sending money may vary depending on the payment method, but generally involves the following steps:

1. Select the payment or transfer option.
2. Choose or enter the recipient.
3. Enter the payment amount.
4. Review the payment details.
5. Confirm the transaction.

Once submitted, the payment begins processing.

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Choosing a Recipient

Depending on the payment method, you may need to provide information such as:

• Recipient name
• Nova account
• Bank account details
• Payment reference
• Other information required by the payment network

Always verify the recipient information before confirming a payment.

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Reviewing Your Payment

Before confirming a payment, review:

• Recipient details
• Amount
• Currency
• Applicable fees
• Total amount to be deducted
• Payment reference, if applicable

Taking a moment to review this information can help prevent errors.

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Payment Processing

After a payment is submitted, it is processed through the appropriate payment network.

Processing times vary depending on factors such as:

• Payment method
• Currency
• Destination
• Banking network
• Security or compliance reviews

During processing, the payment status may appear as Pending.

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Payment Status

You can monitor the progress of your payment from your transaction history.

Common statuses include:

Additional statuses may be displayed for certain payment types.

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If a Payment Cannot Be Completed

A payment may fail for several reasons, including:

• Insufficient available funds
• Incorrect recipient information
• Payment limits
• Regulatory restrictions
• Temporary technical issues

If a payment fails, review the details provided within your account before attempting the transaction again.

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Frequently Asked Questions

Can I cancel a payment?

Some payments can only be cancelled before processing begins. Once processing has started or the payment has been completed, cancellation may no longer be possible.

Why is my payment still pending?

Certain payment methods require additional processing or confirmation before funds are delivered.

Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect payment information, account restrictions, or regulatory requirements.

Where can I check the status of my payment?

The current status of every payment is available in your transaction history.

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Summary

Sending money with Nova is designed to be simple and secure. By reviewing your payment details before confirming a transaction and monitoring its progress through your transaction history, you can confidently manage outgoing payments from your account.