Receiving Money

Nova allows you to receive funds into your account using the payment methods available to you. Depending on your account and regional availability, you may be able to receive payments from individuals, businesses, or supported financial institutions.

All received funds are credited to your account and recorded in your transaction history.

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Ways to Receive Money

Depending on the services enabled for your account, you may be be able to receive funds through:

• Bank transfers
• Transfers from other Nova users
• Local account details
• International account details
• Other supported payment methods

The available options depend on your account configuration and your country or region.

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Receiving Funds

To receive a payment:

1. Open the appropriate receiving account or wallet.
2. Share the required payment details with the sender.
3. Wait for the payment to be processed.
4. Once completed, the funds will appear in your available or pending balance.

The information required to receive a payment varies depending on the payment method.

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Payment Details

When someone sends you money, they may need information such as:

• Your account name
• Bank account details
• Wallet information
• Payment reference
• Other identifying information required by the payment network

Always provide accurate information to help avoid delays or failed payments.

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Payment Processing Times

Processing times depend on the payment method being used.

Factors that may affect processing include:

• Banking network processing times
• Payment method
• Currency
• Business days and public holidays
• Compliance or security reviews

Some payments are completed within minutes, while others may take longer.

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Pending Payments

In some cases, received funds may appear as Pending before becoming available.

This may occur while:

• The payment is being processed.
• The payment network confirms the transaction.
• Additional security or compliance checks are completed.

Once processing is complete, the funds will move to your available balance.

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Confirming Receipt

When a payment has been successfully received:

• Your balance is updated.
• The transaction appears in your transaction history.
• You may receive a notification, depending on your notification preferences.

You can review the transaction details at any time from your account.

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If a Payment Has Not Arrived

If you are expecting a payment that has not yet appeared:

• Confirm that the sender used the correct payment details.
• Check whether the payment is still being processed.
• Review your pending transactions.
• Allow sufficient time for the payment network to complete processing.

If the payment still cannot be located after the expected processing time, contact Nova Support.

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Frequently Asked Questions

How will I know when I receive a payment?

Completed payments appear in your transaction history and update your account balance. You may also receive a notification if notifications are enabled.

Why is my payment still pending?

Some payments require additional processing before the funds become available.

Can I receive payments in multiple currencies?

If your account supports multiple currencies, you may be able to receive funds in more than one currency.

Why was a payment returned?

Payments may be returned if the payment information was incorrect, the receiving account was unavailable, or the payment could not be processed by the payment network.

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Summary

Receiving money through Nova is straightforward. Share the appropriate payment details, monitor your transaction history, and your funds will be credited to your account once processing has been completed. Depending on your account, you may be able to receive payments through multiple supported payment methods and in different currencies.