Account Security

Protecting your account is essential to keeping your personal information and funds secure. While Nova uses multiple layers of security to safeguard the platform, you also play an important role in protecting your account.

This guide outlines the security features available to you and the best practices for maintaining account security.

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Password Security

Your password is the first line of defense for your account.

To create a strong password:

• Use a unique password that you do not use for other online accounts.
• Choose a password that is difficult to guess.
• Avoid using personal information such as your name or date of birth.
• Change your password immediately if you believe it has been compromised.

Never share your password with anyone, including individuals claiming to represent Nova.

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Multi-Factor Authentication (MFA)

Multi-Factor Authentication adds an additional layer of security to your account by requiring a second verification step when signing in.

When enabled, you may be asked to confirm your identity using an authentication method in addition to your password.

Nova strongly recommends enabling Multi-Factor Authentication whenever it is available.

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Device Security

Help protect your account by only signing in from devices you trust.

If you use a shared or public device:

• Sign out when you have finished your session.
• Do not save your login credentials.
• Clear your browser data if appropriate.

Keep your operating system and web browser up to date with the latest security updates.

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Recognizing Fraud

Be cautious of attempts to steal your personal information.

Common examples include:

• Emails asking you to provide your password.
• Messages requesting verification codes.
• Fake websites that imitate Nova.
• Unexpected phone calls requesting sensitive account information.

Nova will never ask for your password through email, phone, or messaging applications.

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Monitoring Your Account

Regularly review your account activity to ensure all transactions are legitimate.

Pay attention to:

• Recent logins
• Account notifications
• Payment activity
• Card transactions
• Changes to your profile or security settings

Report any suspicious activity as soon as possible.

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If You Think Your Account Has Been Compromised

If you believe someone has gained unauthorized access to your account:

1. Change your password immediately.
2. Review your recent account activity.
3. Remove any devices or sessions you do not recognize, if available.
4. Contact Nova Support as soon as possible.

Prompt action helps reduce the risk of unauthorized activity.

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Frequently Asked Questions

Does Nova store my password?

Passwords are protected using industry-standard security practices. Nova does not store passwords in plain text.

Should I enable Multi-Factor Authentication?

Yes. Multi-Factor Authentication significantly improves account security and is recommended whenever available.

What should I do if I receive a suspicious email?

Do not click any links or provide personal information. If you are unsure whether a message is genuine, contact Nova Support before taking any action.

Can Nova recover my password?

If you forget your password, you can reset it using the available account recovery process. Nova cannot disclose your existing password.

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Summary

Keeping your account secure is a shared responsibility. By using a strong password, enabling Multi-Factor Authentication, monitoring your account activity, and remaining alert to potential fraud, you can significantly reduce the risk of unauthorized access and help keep your Nova account protected.