DocumentationVerify Your Identity
Identity verification helps Nova comply with financial regulations while protecting users and the platform from fraud.
Identity verification helps Nova comply with financial regulations while protecting users and the platform from fraud.
Depending on your location and the services you wish to use, you may be asked to verify your identity before accessing certain features.
Why Verification Is Required
Nova is committed to maintaining a secure and compliant financial platform.
Identity verification helps:
- Protect accounts from fraud and unauthorized access
- Meet Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
- Enable access to regulated financial services
- Maintain the security and integrity of the platform
Verification requirements may vary depending on your country, account type, and the services available to you.
When Verification May Be Required
You may be asked to verify your identity when:
- Creating a new account
- Accessing regulated financial services
- Increasing transaction or account limits
- Requesting certain banking or card services
- Regulations require additional verification
Some basic features may be available before verification is complete, while others may remain restricted.
Information You May Need to Provide
Depending on your circumstances, Nova may request information such as:
- Your full legal name
- Date of birth
- Residential address
- Government-issued identification
- A selfie or biometric verification
- Additional supporting documentation when required
Only the information necessary to meet applicable legal and regulatory requirements will be requested.
Verification Status
Your account may display one of several verification states, including:
| Status | Description |
|---|---|
| Not Started | Identity verification has not yet begun. |
| In Progress | Your information is being reviewed. |
| Verified | Your identity has been successfully verified. |
| Additional Information Required | More information is needed before verification can be completed. |
Processing times may vary depending on the information provided and applicable regulatory requirements.
Protecting Your Information
Nova takes the security and privacy of your personal information seriously.
Information submitted during the verification process is handled in accordance with applicable privacy laws and security standards.
For more information, refer to Nova’s Privacy Policy.
If Your Verification Cannot Be Completed
If your verification is unsuccessful, you may be asked to:
- Review the information you submitted
- Upload clearer copies of your documents
- Provide additional supporting information
- Contact Nova Support for assistance
In some situations, regulatory requirements may prevent verification from being completed.
Frequently Asked Questions
Why do I need to verify my identity?
Verification helps protect your account, prevents fraud, and allows Nova to comply with financial regulations.
How long does verification take?
Processing times vary depending on your location, the documents submitted, and regulatory requirements.
Can I use Nova before completing verification?
Some services may be available before verification, while others require your identity to be verified first.
Will I need to verify my identity again?
In some circumstances, Nova may request updated information to comply with regulatory requirements or to keep your account information current.