Physical Cards

A physical card allows eligible Nova users to make purchases in stores, online, and at supported ATMs using the funds available in their account.

Depending on your account and regional availability, you may be able to request a physical card directly from the Nova platform.

What Is a Physical Card?

A physical card is a payment card linked to your Nova account.

It can be used anywhere the supported payment network is accepted, subject to applicable restrictions and merchant acceptance.

Like a virtual card, a physical card includes:

Card number
Expiration date
Security code (CVV)

Unlike a virtual card, it can also be used for in-person purchases and ATM withdrawals where supported.

Requesting a Physical Card

If physical cards are available for your account:

Navigate to the Cards section.
Select Request Physical Card.
Confirm your delivery information.
Review any applicable fees.
Submit your request.

You will be notified when your request has been processed.

Card Delivery

Delivery times vary depending on your location and the available shipping options.

You may be able to track the delivery status of your card through your Nova account.

If your card does not arrive within the expected timeframe, contact Nova Support.

Activating Your Card

Before using your physical card, it may need to be activated.

If activation is required, follow the instructions provided within your Nova account or those included with your card.

Once activated, your card is ready for eligible transactions.

Using Your Physical Card

Depending on your account, you can use your physical card to:

Make purchases in stores
Shop online
Make contactless payments
Withdraw cash from supported ATMs
Pay for recurring subscriptions

Acceptance depends on the supported payment network and the merchant’s payment capabilities.

Managing Your Card

Your physical card can be managed directly from your Nova account.

Depending on the services available, you may be able to:

View card information
Freeze or unfreeze the card
Replace a lost, stolen, or damaged card
Review card transactions
Manage spending controls

Some management options may differ from those available for virtual cards.

Lost or Stolen Cards

If your physical card is lost or stolen:

Freeze the card immediately, if available.
Review your recent transactions.
Report the card as lost or stolen.
Request a replacement card if necessary.

Taking prompt action helps reduce the risk of unauthorized use.

Frequently Asked Questions

Can I use my physical card internationally?

International usage depends on your account, supported payment networks, and applicable regional restrictions.

Can I withdraw cash from an ATM?

If supported by your account and card type, you may use your physical card to withdraw cash from compatible ATMs.

What should I do if my card is damaged?

If your card can no longer be used, you may be able to request a replacement through your Nova account.

Can I temporarily disable my card?

Depending on your account, you may be able to freeze your card at any time and unfreeze it later when you are ready to use it again.

A physical card extends your Nova account beyond digital payments, allowing you to make purchases in stores, pay online, and access cash from supported ATMs. You can manage your card, monitor activity, and respond quickly to lost or stolen cards directly from the Nova platform.