Managing Your Cards

The Cards section of your Nova account allows you to manage your virtual and physical payment cards from a single location.

Depending on your account and the services available to you, you can view card information, monitor activity, adjust settings, and manage the lifecycle of your cards.

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Viewing Your Cards

The Cards section displays all payment cards associated with your account.

For each card, you may be able to view information such as:

• Card type
• Card status
• Last four digits of the card number
• Card nickname (if supported)
• Expiration date

For security reasons, full card details may only be displayed after additional verification.

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Viewing Card Details

Depending on your account and security settings, you may be able to securely access information including:

• Card number
• Expiration date
• Security code (CVV)

Access to sensitive card information may require additional authentication.

Never share your card details unless you are making a trusted payment.

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Freezing and Unfreezing a Card

If you temporarily do not wish to use a card, you may be able to freeze it.

While frozen:

• New purchases are declined.
• The card cannot be used for new transactions.
• Existing authorized transactions may still be processed.

When you are ready to use the card again, you can unfreeze it at any time.

Freezing a card is useful if you have temporarily misplaced it or want to prevent new transactions.

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Replacing a Card

You may need to replace a card if it has been:

• Lost
• Stolen
• Damaged
• Compromised
• Expired

Depending on your account, replacement cards can be requested directly through the Nova platform.

A replacement card may have different card details from the original.

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Closing a Card

If you no longer need a card, you may be able to permanently close it.

Before closing a card, ensure that:

• Any recurring payments have been updated.
• Pending transactions have been completed.
• The card is no longer required.

Once closed, a card cannot usually be reactivated.

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Reviewing Card Activity

Every transaction made with your card is recorded in your transaction history.

You can review:

• Purchases
• Refunds
• ATM withdrawals
• Declined transactions
• Pending transactions

Regularly reviewing your card activity helps you identify unexpected or unauthorized transactions.

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Card Notifications

Depending on your account settings, you may receive notifications for events such as:

• Successful purchases
• Declined transactions
• ATM withdrawals
• Online payments
• Card status changes

Notification preferences can be managed from your account settings.

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Frequently Asked Questions

What’s the difference between freezing and closing a card?

Freezing temporarily prevents new transactions while allowing the card to be used again later. Closing permanently deactivates the card.

Can I replace my card if it expires?

Yes. If your account supports it, you can request a replacement card when your current card expires.

Why can’t I view my full card number?

For your security, access to sensitive card information may require additional authentication.

Will recurring payments continue if I replace my card?

Depending on the merchant and payment network, recurring payments may need to be updated with your new card details.

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Summary

The Cards section gives you full control over your payment cards. Whether you need to view card details, freeze a misplaced card, replace a damaged one, or monitor recent activity, Nova provides the tools to manage your cards securely and efficiently.